• Vice President - Customer Success

Industry Education / Teaching / Training
Location Karnataka Bangalore
Experience Range 8 - 14 Years
Qualification B.E. B.SC (MBA)
Open

Job Description
About Us
Affluent is a 6+ years old organization with a strength of 550+ employees providing Project Services and Managed services support to our clients. We are a very stable financial company with revenues of 90CR and a total strength of 500+ employees spread across Hyderabad, Bangalore, Pune, Mexico and North America. Being an ISO 9001:2015 Company, we are also Microsoft authorized Gold Partner and Cloud Solution Provider. Our Clients include but not limited to Microsoft, Deloitte, All State, State Street, Nomura, HoneyWell, Fiserv, Oracle, IBM, Bajaj and BNP; supported from our Indian offices in Hyderabad (Financial District & ODC at Kondapur), Bangalore and Pune.
Roles and Responsibility

From booking a taxi to shopping to even finding a life-partner, technology today is playing a role which is indistinguishable from magic. However, we are still stuck in an era of pen and paper and browsers for administration and collaboration in educational institutions which directly impacts teaching as well as learning. At CollPoll, we are changing this, one institute at a time. CollPoll is a platform, a philosophy, and a mission.

 

We are backed by marquee advisors and investors from all over the world. CollPoll is trusted by most reputed institutions in India such as Ashoka University, Bennett University, Jindal Global University and DY Patil International University, among others.

 

Your team will be the sole connecting link between company and the client institutions. You will be responsible for the dual role of representing the company at client institutions and championing the client institutions internally in the company.

 

Role:

 

Developing the operational strategy and leading the program management of delivery to demonstrate CollPoll's true commitment to client institution's success.

Ensuring realization of CollPoll's value at the customer

Proactively manage customer's expectation, poor RoI and other deployment obstacles. Identify business needs for growth, productivity improvement as well customer experience improvement opportunities

Liaison with customer's leadership team to avoid customisations

Setting up and managing processes for multi-level support to client institutions

Building regional teams to implement the delivery and support plan

Scaling up the operations and bringing in cost efficiency as we scale

Work in a cross-functional environment, working across Product, Engineering, Sales and Marketing teams

Setting up KPIs for delivery and support, building cadence to monitor progress.

Being a member of Strategy team responsible for steering organization?s future.

Create an execution plan with the engagement team that demonstrates Salesforce's true commitment to their success and at a pace that outperforms both the customer and what Salesforce has historically exhibited

Required Experience

 

7+ years of experience in customer facing role

Technical and SaaS experience will be a big plus

Required Qualifications

 

A true love for Customers.

Tenacity and sense of urgency; the ability make things happen quickly; roll up sleeves and do whatever is necessary to meet team goals.

Strong bias for action; the ability to juggle multiple priorities and excel in a lean work environment.

Strong communication in teams and program management.

Team leadership and cross functional collaboration skills.

Ability to work and make decisions independently.

A track record of building and motivating high achieving teams

Empathy, humility and listening skills

CollPoll?s commitment to you

 

Opportunity to make a dent in higher education globally

Competitive Pay + Equity

An open culture that thrives on passion and excellence

Access to top entrepreneurs and CXOs for brainstorming and mentorship

Speaking opportunities at top conferences and events to strengthen your thought leadership

Apply now

 

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